Customer Testimonials
First time at this service center, went in for oil change. They checked everything and rotated my tires for a very fair price. I will be back!
Aside from being booked a month out they were able to get my vehicle scheduled in 2 weeks and recall was taken care of. Recall issue left my vehicle inoperable
The sales team was very friendly, helpful and knowledgable in helping me spec and order the vehicle I wanted. They kept me apprised of the status of my order on a regular basis. The process of picking up my vehicle was also easy. My advice to the team is to take more time on detailing the vehicle while prepping it for the customer. There was a pen mark on the drivers side window pillar (which came off with a Mr. Clean sponge) and there were water droplet marks on the sides and back of the vehicle. Finally, I purchased the ...
Thank you guys so much Adam was awesome really do appreciate it
Parkway Ford has been very helpful in the last 2 months in getting the Jeep Wrangler that I wanted and in helping with a safe vehicle for the Religious Sisters that just recently arrived to Tuscarawas. I am grateful for all that they did to make certain their vehicle is safe.
Very nice and welcoming they listen to your needs and work with you
Good service. Thank you George for all you did and for keeping in touch. Thanks
Great place, very helpful and they make sure they get the car you want.
Excellent service front desk was very helpful my issue got dealt with immediately and then some additional inspection was done free of cost was included in oil change service
The Quick Lane was Very organized and helpful. All my questions were answered and explained about the multi point inspection and oil change.
GEORGE SCOTT WORKED WITH ME AMAZINGLY. I HAVE NEVER HAD THIS GREAT OF AN EXPERIENCE WITH THE SERVICE DEPARTMENT BEFORE.
George was wonderful and got my vehicle right in for a brake check. The service techs did a great job figuring out what the screeching noise was.
Steve was very attentive to what my vehicle required and provided options for tire replacement
Used the fast lanes for winterizing and 20,000 mile service on my Escape. Service was professional and friendly. The service advisor showed me pictures of the filters and windshield wipers that needed to be replaced before they did the work, much appreciated. Highly recommend the fast lanes at Parkway!
Took my 2017 Escape in for winterizing and 20,000 mile service. Service was professional and courteous. The advisor showed me pictures of what needed to be replaced and got my approval before proceeding. Waiting room was comfortable and clean. A five star experience!
They communicate well, they handle general maintenance and/or specific problems correctly, and the waiting room coffee is OK.
Parkway went above and Beyond to take care of the problems with my car! I give them two thumbs up. Thank you again Parkway.
My experience was fantastic my sales guy helped me out on getting me a new car 10/10 would recommend going to parkway ford
Top quality service
Very professional and always a pleasure to have my vehicle serviced there every time it is needed.
Preston Mitchell and Tim Mcarthy are the two reasons I purchased a Lincoln and not the other brand I was considering. Each is an asset to the dealership. Both present a friendly, knowledgeable and caring attitude. I was impressed with Preston's willingness to find out what I was looking for and Tim's perseverance to locate the vehicle that would satisfy me. Both worked tirelessly to cater to my wants. I would recommend their expertise to anyone that asked. They are active listeners with great interpersonal skills. Both are likeable, honest and trustworthy. Their attitude of approaching their job ...
Steve kept me informed but there is a new rubbing sound requiring me to bring the vehicle back in
Always receive the best service here.
Love the new car!! Mo was a great salesman, did an outstanding job getting us into our new car. Thanks again Mo!!
My husband Art and I spent time with Ryan Shear on Sept 5th. We told him we were looking to see what trucks were available BUT we weren't going to buy this day. Ryan spent hours with us non the less. He figured monthly rates based on our budget and even found a car and truck for us to look at. We Loved the truck and again he spent time figure a payment. We left without a purchase. Ryan Shear was so kind and patient with us. We never felt pressured! So we decide to call a few days ...
Josiah and Jerry were very helpful helping us to decide to lease again instead of buying the lease out we had. Great guys.
Q has been doing a great job for years. He is thorough and pleasant to talk to. My experience at Parkway has always been a pleasant one. The only suggestion I could offer from a customer’s point of view would be to have courtesy vehicle’s available for appointments that take more than a few hours to complete.
Friendly but I have a hard time standing for a long as it to checking on.
This is my third vehicle I’ve purchased from Tim and Parkway. Tim is the most honest guy in the car sales business and goes above and beyond to make sure you get the best deal possible. I’d recommend all my family and friends go see Tim for your next vehicle purchase! Total professionals!
Working with Tim Bickford at parkway Ford was truly a delightful experience and the best experience i have ever had with any car dealership.
Stopped to look at used vehicles. Checked a few before going inside. Went in and spoke with Moe. He recommend the 2011 Pathfinder. He was knowledgeable about the vehicle and after a test drive we ended up buying it. Friendly service.
Dan in Parts was a pleasure to deal with!
The sellers cared more about getting us something we could use rather then upselling us.
I would recommend this Dealership to Everyone. I was treated with the Utmost Respect. And like I was the Only one their. I was "VERY PLEASED" with my Salesman Tim Bickford. And he even called to make sure that if I had any problems or questions. That I could stop by or call and he would be happy to help me out. THANK YOU PARKWAY FORD & TIM BICKFORD !!!!
Parkway called & said there was a systems recall on my car, Chrysler Pacifica. I have had no problems. The techs were great !
The people were great 👍 and the service was great also.No complain thank you for everything.
They were very good at getting my car in for service. The young lady who answered the phone was very helpful. She told me if the check engine light went from solid to blinking that I needed to stop driving the car and have it towed.
Very good service
Pleasant to deal with and prompt service got in very quickly and also changed tires
Very profession quick and efficient and has taken over for Valvoline instant oil change for me from here on out.
They always work with me to have a special oil filter in stock ahead of time so I don't have to wait as long. In fact, they scheduled an appointment for me at 10am on a Thursday in the quick lane, and it was done by 11 am. Just enough time to have breakfast at Bob Evans.
I received wonderful customer service from Q and Latrell when I experienced a mysterious engine error code after an oil change. Everyone I spoke to at the service desks were nice. Thank you for treating your customers with care and respect
Very quick and was pleasant they answered any questions we had and made the process very quick were you didn’t have to wait around like most dealerships do. Thank you
Thank you for the great service. Mark always does a great job. Rachel was a big help also. Thanks again Parkway !
Had a couple appointment and they took care of me with the first appoint that I had
Told them what I was looking for on a Monday, called the next day, "found it", they went and picked it up Wed., I drove my 2024 Jeep Wrangler off the lot on Thursday, very happy!!!
In for oil change and tire rotation. They got me in and out fast. Great service!
Great team of people very well knowledgeable and very concerned to address all of my needs
Fantastic people to work with mark Carroll.
Great service. Wonderful treatment by the service personel. Did everything expected on service recalls from ford
Always courteous, helpful and professional.
Fast and great service.
Very nice and well done work! Will return for more services in the future. Thank you!
Easy after hours drop off process. Service associates were very knowledgeable and courteous. The service associate responsible for checking me out was diligent at finding the least cost option for combining the services completed. Ovall a great experience.
Their service department is always helpful, going above and beyond. Allowing confidence in making sure my Lincoln MKC gets what it needs.
I like coming to Parkway everyone is very nice. The only thing that I had an issue with was not a lot of communication on my service.
Had a wonderful experience and Mo was awesome and kind and set my mind at ease. Thank you so much Mo and Adam for helping with my financial part of my new vehicle!⭐️⭐️⭐️⭐️⭐️
Always top notch!
I was treated to excellent service from a very professional staff. The staff was very friendly and my car was fixed faster than expected. I was very pleased with parkway Ford.
Q was very helpful and nice! Explained everything very well.
Tim, there is very knowledgeable great communication amongst themselves. Very concerned with all of my needs and wants.
I loved parkway we got a new bronco from parkway and I love it and my mom loves it too
Was so wonderful and even went and got my car for me because I had a hard time walking.
Outstanding quick service! I was out in no time! The young lady who worked on it was impressive!
Very dependable always get the job done right
Reliable. Kept us up to date on repair time and when to expect the car to be repaired
Bought my truck in July.Jeff was my salesman and was great to work with. Very happy with the truck and would definitely buy there again.
Bought a 2019 lincoln reserve. Discovered the key code was missing. Talked to my salesman and him and another one there worked for 40 minutes trying to get it before finally saying to take down to there quick lane service and they put on the computer and retrieved it for me. Good bunch of people that work there.
Good service and helpful information clean surroundings good coffee quick service been very courteous and attentive.
If I’m not mistaken…my car has been in for the same issue approximately 6 or 7 times. This time I have to say it is better but not completely resolved. I’m not sure where to go from here. My insurance will run out and fixing this issue will no longer be covered. My car was there for 3weeks this last time: I need my car and cannot be that long without it again. Really not sure where to go from here.
excellent service from start to finish. everyone was courteous and professional. service department went above and beyond to complete my service. Thank you very much
Great service!!!
Pleased that the recall service was completed as scheduled. All employees involved were courteous and friendly. Thank you 😊
This service was to fix a recall problem on my Lincoln MKC. An appointment was set up. I was told the job would be completed in about 1 hour. It was and I was on my way. Good experience.
Multi-point inspection and oil change. Service was outstanding!
Fast lane was fast I drove right in. The service was fine except the tech washed my car which wasn't needed.
The service dept received my back ordered part, installed it on my truck and returned my truck back to me very quickly. Another pleasant dealing with Parkways service dept
Oil change at the fast lane They were very good and fast they always had a kind word to share!!!
Appreciated getting worked in
Amazing People, Amazing Customer Service, Easy and Painless Purchase. Very Satisfied with the Overall Experience So I Purchased a Pre-Owned 2020 Ford Explorer, There were no surprises and they were able to work with me on taking it home within a 2 days with most of those 2 days being research and finalizing. I did not feel like I overpaid (given todays market of course) and I walked out happy and with a pre-owned vehicle! Mark Carroll (my salesperson) was super helpful and patient while I took my time in deciding. All of the staff was very helpful and is always super happy ...