Customer Testimonials
I am so happy that my friend told me about quick lane. If I'm out and about and if some ever brings up where a good shop to take there car to get worked on? With the biggest smile ever I tell them about quick lane and how awsome there service is and what great attitudes the workers have. I will never take my car anywhere else. I'm happy that my buddy shared his experience and now I feel at home with quick lane Thanks again guys!
Easy to access to quick lube very knowledgeable and super nice servicemen will visit again
Extremely nice, efficient, and everything was repaired as promised! I will be a returning customer.
Jered Miller is always accommodating in the service of our (2) vehicles. Whether it be an oil and filter change, a set of new tires, etc. , Jered is professional ,and outgoing to say the least …….probably the main reason we trust Parkway to care for our F150 and MKX .
Friendly willingness to help, listen to you
I have been doing business with Parkway for over 20 years. They treat me fairly, honestly, and with integrity. I will continue to do business with them in the future.
I was greeted with a friendly person and asked what I needed done. They got me in and finished the job quickly while finding a problem I hadn't mentioned and fixed that also. The experience was good from the time I drove in to the time I left.
Matt was amazing to work with and the service for the most part is good
Everyone there is always very friendly and courteous. I have always been treated fairly when I go in for an appointment. They are good at reminding me of things I need to do to keep my vehicle in good running order.!! I have always left there satisfied!!
Courteous and very professional in dealing with our service concerns. We would highly recommend them to our friends and family.
We drive seventy miles to have our truck serviced at Parkway Ford Lincoln. They're that good. Always friendly, always courteous and they take good care of our truck. If you're looking for a new one, see Greg. He takes great care of us; he'll take great care of you.
The service is fast, and we are treated very well. Everyone is friendly and we are pleased.
professional at all levels -- those who answer the phone and those who do the work -- diagnosis and repair are accurate and well done -- everything done is listed and explained -- no mysteries -- I recommend to anyone looking for competent service
The staff are all very customer oriented. Service is done well and timely. There is a very comfortable place to wait while the work is being done. I would consider them a top dealer!
Excellent service
kindness. willingness to spend time looking at all options before ordering
Tim made sale easy and fast
Tim is the best guy in town to buy a vehicle from. Deal with Tim
Easy to work with fare pice that matches blue book values of vehicle done done
The work was complete and correct. The Parkway personnel were all frlendly and helpful. I just wish things got done a little quicker.
Everyone is always so kind and helpful! The service is great! That's why we keep going back!
Josiah once again did an excellent job. Highly recommend
I called 2 other dealers I use in my area and they couldn’t get me in! Associates were very professional, shop and lobby very clean, even saw one gentleman straighten up a chair!. They put me in line, less than a hour later I was down the road! Even use OEM recommended oil and filter!! Very satisfied
Friendly, knowledgeable, always on time, cleans-car after service just all around great service every time
The convenience of the Quick Oil Change lane is greatly appreciated. The service was completed in a timely manner while I waited in a clean lobby area that had good coffee. Although just an oil change, my paperwork included an update on other areas of my vehicle. The car wash was a nice touch!
Honesty Good Service, I have had a Lincoln since 1989.
Always Courteous Comfortable waiting area Explains Procedures
the staff are all very polite and professional! Joshua Sparkman and the technician Levi are usually the ones that take care of me.They always listen to my concerns and get the job done. it's refreshing when the job is done right the 1st time!
I was satisfied with the service. I was there for a recall item and was there for about 2 hours. I was led to comfortable seating and a large screen TV, however it was not turned on. I asked a salesman as he passed by if he was able to turn it on and he just kept walking. LOL No problem
Dropped by the fast lanes yesterday because of low tire pressure warning. The service advisor was very helpful and friendly. He pulled up my record and agreed I also should have the lube, oil and filter done since I was there. An hour or so later, the nail was removed from my tire, all of the service was done, and I was on my way. A very good experience!
Very courteous and professional! The mechanic was very careful with my vehicle! The service was done in a timely manner.
Very helpful crew at Parkway Ford Lincoln. After having an issue with an indicator light from a previous service, they went above and beyond to rectify the issue.
They work me in when I am home from college and it makes my life easier.
They got my vehicle in and they done a good job but they are a little slow. I think it would be nice if it was around 30-45 minutes for basic oil change and tire rotation. I was there for about 75 minutes.
Great Servce Department. Unfortunately, the lady that answers Service Phone calls and calls customer for reminders, needs to get her act together. She called me with the wrong Service Appointment. She has done that twice to me. Very confusing. Also, it is VERY UPSETTING that Bobbi Green no longer works for Parkway Ford Lincoln. Something needs to be done to bring him back. I've been getting my cars from him for the past twenty some years.. and after my lease is up for my current car, I'm not sure I will be buying any more cars from this ...
Great service, professional, courteous staff and user friendly service experience. Always do their best to get me in and out.
Joshua and his crew are a cut above and I would give them a 6 if I could. Anytime I have needed service, the jobs were handled efficiently, economically, and cheerfully. Thank you very much for all you do to make this a pleasant experience!
Had an oil change done and was done quickly. service guys were very nice.
Very good service. Great personal, very attentive and helpful.. Listened and trh to find service rattle noise
Convenient, fast and friendly. Went in for oil change and tire rotation and inspection. very reasonable pricing.
The staff there works hard to accommodate everyone who comes in. They all seem to like there job and enjoy what their doing. They all try their best to save you money with their recommendations with the end result of getting your vehicle fixed.
Friendly and helped our sale go great, found us the cheapest rate for our sale, thank you
Fast work on my car. Needed an oil change and they got it done within a half hour. The staff are super nice and friendly. They always eager to answer any questions I have. Thank you! From: Chase
Went above to make sure I didn’t over pay for the service I needed
The dealership employees are all very friendly and helpful. They explain what they are doing and why.It is very easy to get service work performed.
It was clean. Staff was helpful and friendly. Although a couple times when I was there over the past couple years nobody came outside to see if I needed help.
Great service. Q takes good care of us. Very efficient and trustworthy. We love parkway.
Professionally staffed with people who know what their doing in a nice clean modern building with an upscale waiting area bathrooms and coffee mess.
The work was done in a timely fashion, they communicated well, I’m satisfied with their work
I went in for an oil change. Used the quick lane and it was fast. Helpful. Efficient
The entire team at Parkway Ford always takes very good care of me and my vehicles.
Very courteous and prompt service. Waiting are was clean and warm with a good selection of reading material.
Have only gone there for service so far but it's been great very happy with the people and the facility
Very pleasing and did the work fast and very efficient. Will go back every time.
We have used the Quicklane for years and have found the service to be top notch and the people helpful and friendly. We would recommend Parkway Ford to anyone!
Quick Lane service is speedy & efficient. Very pleased & will be back. and and and and and
Josh Sparkman in the Quick Lane is outstanding to work with. He is very knowledgeable, follows up and is efficient.
all of it people are nice
They were prompt, and got the job done in one day. Very friendly staff and prompt
We couldn't be more pleased with the staff. Mark and Sally went above and beyond in helping us get the truck off of dreams!! We will definitely be back again!!
Fast and help service. I would recommend them to anyone needing service on their vehicles.
Service is good, however the representative was sexist and demeaning. I’m happy to go back, but not to speak to him again.
My Man Josiah you great care of us. I ordered a van for work and it came exactly as I requested. I appreciate the ease of doing business with you!
I purchased a truck from Parkway. Tim and Ron were very helpful and gave me all the information I needed. I took the truck to my mechanic afterwards and everything they told me about it was true. Thanks for the great service!
Good experience. Young lady at showroom desk helped me reprogram my Bluetooth. She was very sweet.
Totally satisfied! Great staff with fast service! Highly recommend! Always walk away a very satisfied customer! Thanks!
They always go above and beyond for their customers. Took my Jeep in for service and when they finished I gotta free car wash ❤️
Receptionists were very nice. There were different aspects of the actual service that we weren't thrilled with.
The staff is always friendly and willing to answer questions. They take time to explain options and work completed.
Excellent work as always by the crew in the Express Lane. I am always in and out in about an hour.
Really enjoyed our experience, it was a professional and friendly service with a home town feeling,
Ryan did a great job getting us on the road.
Matt was very helpful with recall and regular service working well with the quick lane. Great people make for great experiences.
So easy to work with. Kept me in the loop as to what was going on with my car
Stopped for 1st oil change and checkup on 2021 Ranger. Was really busy in the Quick Lane area but Josh handled everything very professionally. Although I waited little over an hour had nothing else to do so did not mind a bit. One suggestion I would make is to make sure tech resets oil app. But other than that all went terrific. Thank you all. See in another 5k miles. Stay Safe.
Parkway has been very accommodating to me in the last 3 years. The guy who runs the quick lane is really nice.
The service department has talented people that are very helpful and kind. They can be counted on when you need your car fixed.
Excellent service and got me in and out really quick. I would definitely recommend them
It was quick and they did everything my car needed. Oil change and tire rotation
Curtis fast service. Great communication and answered all my questions. Best service department I’ve ever been to. Thanks
Very clean and professional got an appointment within a few days the vehicle was ready when promised
Consistent with their customer service. Very personable and capable staff. Quick work with vehicle maintenance. The only issue is sometimes short service staff can limit days of availability. A lot better than what I'm used to at my old dealership.
Fast,friendly,great work.Would return to get other work done. Great parts department. We'll done!
Absolutely LOVE working with this group! I ordered a new 2022 Ford Bronco through them and they touched base to keep me updated as it was being built. In addition to that, they did not price gouge as soon as I it came on the lot. I will be buying from this dealership again!
Customer service is top notch! I would recommend buying your vehicles at Parkway and taking them back for any of your vehicle needs.
The staff did an excellent job from beginning to end. They were professional, courteous and knowledgeable.
Everyone was super helpful and stayed late to finish my paperwork after normal work hours.
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